Frequently Asked Questions - Gratia Terracotta Pots

About Our Products

1. Are your terracotta pots handmade?

Yes! All our terracotta pots are 100% handcrafted by Portuguese artisans using traditional techniques. Each piece is unique, with small natural variations that celebrate the authenticity of Portuguese craftsmanship.

2. Which interior design styles are your pots suitable for?

Our handmade terracotta pots are perfectly suited for various interior design styles: rustic, minimalist, wabi-sabi, Mediterranean, and luxurious. The versatility and authenticity of Portuguese terracotta make these pieces ideal for creating unique and sophisticated environments in any space.

3. What is the difference between the models (Kora, Alba, Safi, etc.)?

Each model has unique design and size characteristics. The Kora models stand out for their simple and elegant lines, the Alba for their minimalist design, the Safi for their shiny texture, and so on. All pieces maintain the artisanal quality and authenticity of Portuguese terracotta.

4. Do the pots have drainage holes?

Yes, all our pots have drainage holes, only the Cachepot collection pots do not have a hole.

5. Can I use the pots outdoors?

Yes, handmade terracotta pots can be used both indoors and outdoors. Terracotta is a resistant natural material, ideal for garden plants and outdoor decoration. However, in very cold climates, we recommend protecting the pots during winter.

Care and Maintenance

6. How should I care for terracotta pots?

Terracotta is a porous and natural material that requires simple care:

• Clean with a damp cloth and water
• Avoid harsh chemical products
• Terracotta may develop a natural patina over time, which is normal and adds character
• If used for plants, ensure good drainage

7. Can the pots break easily?

Handmade terracotta is resistant, but like any ceramic, it can break if dropped or subjected to a strong impact. Handle with care, especially during cleaning or relocation.

8. Is it normal for white spots to appear on the pots?

Yes, it is completely normal. White spots (efflorescence) are mineral salts from water that accumulate on the porous surface of the terracotta. They can be removed with a soft brush and water, or left as part of the natural patina that adds character to the pot.

Shipping and Deliveries

9. Where do you ship?

We ship to all European Union countries.

10. How long does delivery take?

Shipping times may vary due to special circumstances and order volume, but we usually commit to shipping within 5 business days.

11. How are the pots packaged for shipping?

We pack each handmade pot with great care, using appropriate protective materials to ensure they arrive in perfect condition. Each piece is individually wrapped and protected against impacts during transport.

12. What is the shipping cost?

Shipping costs vary according to the weight and dimensions of the item. To find out the exact shipping cost, simply simulate the purchase of the desired model - the amount will be automatically displayed at the end of the order.

Orders and Payments

13. What payment methods do you accept?

We offer several secure and convenient payment options to facilitate your purchase:

Credit and Debit Cards - We accept Visa, Mastercard, Maestro, American Express and UnionPay through Shopify Payments.

Multibanco - Local Portuguese payment method. After placing your order, you will receive a Multibanco reference (Entity, Reference and Amount) which you can pay at any ATM or through your banking app. You have 7 days to complete the payment.

Klarna - Flexible payment that allows you to choose how you prefer to pay:

• Pay later (in 2 weeks or 2 months)
• Pay in 3 interest-free instalments
• Pay immediately through your online bank

All transactions are securely processed through Shopify Payments, ensuring full protection of your personal and financial data.

14. Can I return or exchange a product?

Yes, we accept returns within the legal period, provided the item is returned in the same condition as it was received. As it is a fragile item, the customer must ensure that the pot is well packaged and arrives unbroken.

15. Do you make custom orders?

Yes, we do custom orders; however, in this case, the shipping time may exceed 5 days. Please contact us by email to confirm your order and learn all the details.

About Gratia Terracotta Pots

16. Where are the pots produced?

All our terracotta pots are produced in Portugal by local artisans, following traditional Portuguese pottery techniques. We value national craftsmanship and the quality of manual work.

17. Is each pot truly unique?

Yes! Because they are handmade, each pot has small natural variations in colour, texture, and finish. These differences celebrate the beauty of imperfection and make each piece truly unique - a fundamental principle of wabi-sabi style.